What our customers say about us

We have added a selection of links to forums where the types of services we offer, and the way they are carried out, are discussed by our customers and other enthusiasts. PLEASE CLICK HERE TO ACCESS THESE LINKS.

Turntables

Just finished listening for the evening. Utterley awesome and the best sounds I've ever heard in mine or anyone else's house I've been in. There is such a sense of rightness about the music it is quite erie. Goes down lower, sounds oh so sweet and it's like another set of more competent musicians is playing on the albums.
Martin

I would like to thank you again for the fantastic job you did on the LP12 (both in terms of fitting the new walnut plinth & rebuilding/servicing the deck) and reinstalling the system. I have to say that the upgrades I made have improved the sound of the system way beyond my expectations. Whilst it is hard to say which has had the greatest effect, I'm not too fussed to be honest. All I know is that the system sounds 'right' and I am enjoying my records even more than before.
S. H.

Hi Wayne, The LP12 is mind-blowingly good! I’ve been listening to loads of my old vinyl and discovering new sounds in them which is a real treat. Tell Peter he really can build a turntable!
N. L.

Just wanted to say that the Sondek is sounding great, the service you gave it has made a remarkable difference.
Now that it is partnered up with the Kairn again after a 2 or 3 year gap it is nothing short of fabulous, I can't believe I thought it was OK before.
Thanks a lot Pete, everything's great.
P. K.

Just to let you know, the arm was set up today- its in beautiful condition and sounds marvelous!  The presentation is startlingly different than the RB 300 and is a vast improvement.
I greatly appreciate your swift assistance and I will let you know should I need anything further- its unusual here to find a dealer who is so helpful and reliable.
Jeff S.

System Upgrades & Tuning

Peter, just quick note to thank you for your persistence, determination and professionalism in sorting my system out for me.  I did some listening late last night and it sounds fabulous, many times better than it did. So my thanks and appreciation for has been fantastic customer service an all too rare occurrence these days.
J. E.

Thank you for coming down to Didcot on Friday and spending so much time getting my system up to scratch. It really sounds superb now; the best it has ever been.Thank you very much for your excellent customer service. You certainly go that extra mile (around 90 in my case!) and your attention to detail and care you take is first class.
Rodger

A big thanks for yesterday Peter what you did is well above in the line of duty.  It makes such a difference to know someone who really cares and knows their onions have set up what is a major investment and the focus of a large part of my free time.  The system sounds fantastic.
Karl I.

Now that I have time to gather my thoughts, the last few days having been wild, I realise that I haven't thanked you for your help and support over the last couple of months.  It seems such a long time since we had that conversation in which you approximated the CDS2 - CDS3 jump being akin to the move from a Klyde to an Akiva.
I am now in a position to appreciate exactly what you meant by the analogy, as track after track, the CDS3/555PS present the music as I have always hoped I could hear it.  I would imagine the S3 is now more or less warmed though, but the 555PS is still very new to the world of electricity.  The thought that there is even more to come is one to savour with great relish…
…I appreciate what you have done for me and you are assured of my continuing custom as and when I further tweak/upgrade my system.
B. S.

The system continues to sound fabulous by the way.  Thanks so much as I know that there is no way that I could make it sound anywhere as good on my own.  A pair of experienced ears and hands makes all the difference.
Joe S.

I have just received the XPS2 and plugged it into my system and woud like to thank you for the provided service
It is already amazing out of the box...
J. C. Z.

Demonstrations & Installations

Hi Peter, I just want to say thank you for a great afternoon listening to the Neat Motive 2 speakers, now I know why you and Cymbiosis have such an excellent reputation. I was made to feel welcome as soon as I walked through the door, and everything was set up and explained to me perfectly by both Wayne and yourself. It was good to be largely left on my own, though I was grateful for some advice when I asked.
Thanks again for a very enjoyable afternoon.
Nicholas

Dear Peter, I thought I would just drop a quick email to thank you for the excellent service from yourself and Pete T. and PJ, who has just been round to sort out a minor problem with the system I purchased from you.
I have had a lot of work done to my house and have had a lot of people coming round doing jobs, but out of all of them I can honestly say that only your crew has performed with efficiency and friendliness beyond my humble expectations. I am especially impressed as I am one of your less profitable customers compared to your big installations.
I will continue to badger the wife into further upgrades and if she ever lets me have any more I will be in your shop straight away!
Many thanks,
J. G.

Many thanks for the install last week, I don’t know why I waited so long. I have been terrifically impressed with the whole musical experience and rediscovering some old favourites. Thanks for time and patience.
Phil. C.

Thanks again for yesterday - I really enjoyed the listening session and it was great to get some expert help and finally make a decision.
With best regards,
J.M.

Phil gave me an excellent demo on Saturday. He was very generous with his time and gave me lots of good advice on how I can get the audio experience I am after.
Phil is continuing to  help me as I attempt to get the system set up and we've been emailing each other all week. He has also offered me remote IT support and even to build my NAS!
All in all my experience was excellent and I would have no hesitation in recommending both Linn and Cymbiosis. I do a lot of work with premium British brands who will often admit that their retail experience falls short of expectations, so it's great to see Cymbiosis getting it just right.
Ian D.