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Privacy Policy

Cymbiosis Privacy Policy

Unfortunately, we are no longer able to supply estore orders to countries in the European Union

Cymbiosis is a consumer electronics retail business located at 8 Brook Park, Gaddesby Lane, Rearsby, Leicestershire, LE7 4ZB.

Cymbiosis is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Information we collect

Information provided voluntarily by you. For example, when you register for information or make a purchase.

Information you provide when you communicate with us by any other means.

At the time any order or contract is entered into we also collect and store details of all the equipment we have supplied to you. This includes equipment serial numbers, make and model. We keep this data, which is associated to your name and address and it is used to enable us to support you, your equipment and systems.

We store details of all invoice sales transactions including electronic copies of these invoices, account balances and payment details.

How we use the information

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate.

We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods for warranty and support services. We will only use information we collect from you to provide the services specifically chosen and permitted by you to receive. This includes:

Responding to your enquiries and questions

The administration and delivery of service and warranties

Responding to any problems

Refining our website and improving your experience on it through using cookies.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The right to be forgotten

Under the new GDPR rules everyone has the right to be forgotten on websites. Subscribers to our email newsletters can click on the Unsubscribe link that is automatically added to all email newsletters from us. You also have the right to ask us to remove any data we hold on you in a User account.

Please be aware, User details will still remain on any orders they have placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation and, if they’re not, we will be in breach of the VAT Act 1994 and HMRC Notice 700/21 October 2013.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your access to information

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to us at the address on our contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 25, 2018.