Terms and Conditions

Cymbiosis website estore terms and conditions

Cymbiosis makes every effort to ensure that the prices shown for goods and services on the website are correct. However, if an error has been made, Cymbiosis reserves the right not to process the order. In such circumstances, Cymbiosis will advise you as soon as possible. You will then have the option of purchasing the goods and services at the correct price or alternatively you may cancel the order. If Cymbiosis does not receive a response from you following confirmation of the correct price within 5 days, then the order will be cancelled automatically and will not be processed. If the order is cancelled then Cymbiosis will refund or re-credit you for any monies paid.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.

Cymbiosis is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods and services appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods and services that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods and services and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

If you are paying by debit/credit card, deliveries can only be made to the registered address of the cardholder.

Dispatch of goods is usually made with 24 hours of order placement, but occasionally can be longer. If an order is going to take more than 3 working days to ship out, we will send you an email.

You have the right to cancel the sale for up to fourteen days from receipt of goods without penalty subject to the following –

  • The goods must not be damaged or marked in any way.
  • The goods returned must be in original and complete packaging, including all accessories as supplied.
  • The goods must be returned within twenty eight days of receipt.
  • The customer is responsible for the cost of returning the goods.

Cymbiosis will refund the cost of the goods and original delivery charges in full within fourteen days of Cymbiosis receiving the goods back.

We reserve the right to modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website. We also reserve the right to change the terms and conditions from time to time and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts.

None of these terms and conditions affect your statutory rights as a consumer.